What We Do

At Kuihi, we want to bring big-tech experience to your small business.

We believe that people start businesses to spend their time doing something they love and we know how frustrating it can be when you have to spend time doing all the other things.

The Shopify apps we develop can be used by all Shopify merchants for a much lower cost than having something custom built just for you.

Making your life easier is our passion. We want to turn your frustrations into great features and great products. The best way to do that is to hear from you with what drives you mad about tech in your business.

Our Experience

We’ve built software for independent traders, global corporations and everyone inbetween.

With almost 40 years of combined experience, we've learned how hard running a store can be and how much technology can help. We have also seen how expensive that can be! So we created Kuihi to help save the high street by providing great tech at a fraction of the cost of building it yourself.

We're a small team, and we like it that way. It lets us be close to our products and customers and be able to change and react much more quickly than larger teams.

Meet The Team

and a little bit about us

Greg

Co-Founder

Greg cares about helping the independent stores he loves shopping at. He's happiest with a complex problem to dig into.

James

Co-Founder

James is our technical architect, with a real passion for creating products that are stable, can scale, and can be built upon quickly.

Paul

Co-Founder

Paul has built many great teams and delivered large technical projects. He loves to focus on 'what problem are we trying to solve?'

Our first app has arrived

Swoop

Find out what you need to know when you need to know it with Swoop. Tell Swoop what matters to your business, and set up automated emails that’ll keep you and the key people in your business updated with whatever you need to know.

Swoop knows what’s happening in the back end of your store, so you can spend more time at the front.

Privacy Notice

September 2022

1. Information on How we use your Personal Data.

This is the Privacy Notice of Kuihi Limited registered number 13789115. We take your privacy very seriously so please read through our Privacy Notice. It includes information about:

  1. Why we collect and keep information about you.

  2. What information we collect.

  3. How long we may keep your information.

  4. Who may see your information?

  5. Who we may share your information with

  6. Your rights concerning your information.

Kuihi Limited (Kuihi) processes personal information (Personal Data) every day. This information is used by Kuihi and their associates as part of their normal work. We take our duty to protect your personal information very seriously and all processing will be in line with the UK General Data Protection Regulation (UK GDPR) as tailored by the Data Protection Act 2018 and current general UK legislation.Kuihi normally processes Personal Data as a Controller where the information relates to our clients, suppliers, employees, contractors, advisers, and professional experts. If Kuihi processes Personal Data on behalf of a client e.g., that of a customer of a client of Kuihi, it will do so as a Processor.Personal Data is any information by which an individual person can be identified. This includes a name, identification number, address, email address, IP address, photo, date of birth, and phone number. It also covers any factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person.We will take all reasonable means to keep your Personal Data confidential whether this is held on the computer, on paper, or other media. Every member of staff working with Kuihi has a legal duty to keep information about you secure and confidential. This is also included in associates, contractors and partners' terms and conditions.

For any information, please contact our data protection representative:

Name: James Braund
Address: 29 Watnall Road, Hucknall, NG15 7LD
Email: privacy@kuihi.io

For independent advice about data protection issues, you can contact:

Name: Information Commissioner
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: casework@ico.org.uk
Phone: 03 031 231 113
Website: www.ico.org.uk

2. What Information do we collect?

Kuihi aims to provide you with the highest quality of service. To do this we must keep records about you, and the services we have provided to you or plan to provide to you.The Personal Data we hold about you is protected by strict physical, electronic, and other means and includes:

  1. Basic details about you and your employees such as your name, address, and telephone number.

  2. Occasionally details of the customers of clients such as name and email address if they have completed a feedback process.

  3. Services provided.

  4. Financial details.

  5. Any information necessary for the provision of our services.

We will also process similar Personal Data about our suppliers, any employees, independent contractors, advisers, and professional experts.We only process your Personal Data in accordance with the current UK General Data Protection Regulation. This will be to provide you with appropriate services or to meet contractual or legal obligations including maintaining our accounts and records or because you have consented to provide us with the information.Kuihi and their associates keep accurate and up-to-date information about the services you receive, and to enable them to provide you with the right advice about potential new services. It also ensures that any concerns you may have about your services can be thoroughly investigated. If we intend to use the Personal Data for any other purpose, then you will always be asked first unless required to act otherwise by law.Some data is deemed Sensitive Data and we can only process this with your consent. If the consent is not forthcoming or withdrawn, we may not be able to complete the provision of our services with no liability on our part. Sensitive Data includes information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data biometric data, sex life or sexual orientation, and medical information.

3. Who we may share your information with

Information will be seen by the Kuihi staff and contractors looking after you and by others involved in delivering your services. There is sometimes a need to share information about you with other third-party providers so that we can work together to provide you with the best possible service to meet your needs. We will only ever share your information when there is a legitimate need to do so. It may also be necessary to share some information with:

  1. Suppliers.

  2. Third party contractors.

  3. Business associates and other professional advisers.

  4. Financial organisations.

  5. Official bodies.

  6. Service providers including but not limited to Amazon Web Services, Slack, Shopify, and Google.

We never share personal data with any other organisation for third party marketing purposes.

4. The Legal Basis for the Processing

The legal basis for the processing shall be:

  1. Processing is necessary for the performance of a contract to which the individual is a party or to take steps at the request of the individual before entering a contract.

  2. Processing is necessary to comply with our legal obligations.

  3. Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual.

  4. You have given your consent to the processing.

  5. Processing is necessary for the performance of a task carried out in the public interest.

  6. Processing is necessary to protect the vital interests of the data subject or another natural person.

5. Security of Processing

We have implemented and will continue to update technical and organisational measures to ensure Personal Data processed remains secure but absolute security cannot be guaranteed.

6. Transfers

It may sometimes be necessary to transfer Personal Data overseas. When transfers are needed, information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of UK GDPR and follow the country-specific legislation.

7. Keeping your information accurate and up to date

We will make sure that the information we hold about you is accurate and up-to date. We may check with you from time to time to make sure we have the right information about you or your next of kin (where appropriate). If the information is not correct, you can ask us to change it.

8. Your Rights

You have the right to be informed about how your Personal Data is used. This document aims to explain how we use your information but if you are unsure or require more information, please ask Kuihi.

  1. You have the right to have any inaccurate information about you corrected.

  2. You have the right to have information about you deleted or to stop us from using it when we do not need to keep it anymore. This is subject to our legal rights.

  3. You have the right to access your records (see below) using a Subject Access Request.

  4. You have the right to data portability so that you can use your information with an alternative service provider.

  5. You have the right to object to having your data processed for direct marketing purposes.

  6. You have rights concerning automated decision making and profiling.

8. Your Rights

You have the right to be informed about how your Personal Data is used. This document aims to explain how we use your information but if you are unsure or require more information, please ask Kuihi.

9. Can I see my records?

You have the right to ask what personal information we hold about you and to request a free copy of the information. This is known as a Subject Access Request (SAR). SARs must be in writing and accompanied by proof of your identity and address. If you want specific information e.g., a particular timeframe, please clarify this.If someone is requesting information on your behalf, we shall need your written consent and evidence of ID for both of you.We must provide you with the information you request within 30 days although we will endeavour to do so as soon as possible.We have the right to charge for unreasonable requests e.g., repeated requests for the same information.

10. How long do we keep your records?

Kuihi keeps the information about you in paper records and in electronic records. Kuihi needs to keep this information to provide you with the best possible service. Certain types of information about you need to be kept for longer than other information. We will not keep information about you longer than is necessary or longer than required by law.

11. Cookies

Kuihi's website uses cookies. Cookies are text files that are stored in a computer system via an internet browser. Many internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which internet pages and servers can be assigned to the specific internet browser in which the cookie was stored. This allows visited internet sites and servers to differentiate the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified using the unique cookie ID.Using cookies, Kuihi can provide the users of their website with more user-friendly services that would not be possible without the cookie setting. Using a cookie, the information and offers on the Kuihi website can be optimised with the user in mind. Cookies allow us to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies e.g., does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookies are stored on the user's computer system.The data subject may, at any time, prevent the setting of cookies through our website using a setting on their browser being used and so deny the setting of cookies. Already set cookies may be deleted at any time via the internet browser. This is possible on all popular internet browsers. If an individual deactivates the setting of cookies in the internet browser used, not all functions of our website may be entirely usable.

12. Complaints

If you need further information about the information that we keep about you, speak to a member of staff. We will try to answer your questions. If you have any complaints, please send them to our data protection representative in the first instance.If you are not satisfied with the response, you should contact:Name: Information Commissioner
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: casework@ico.org.uk
Phone: 03 031 231 113
Website: www.ico.org.uk

Name: Information Commissioner
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: casework@ico.org.uk
Phone: 03 031 231 113
Website: www.ico.org.uk

13. General

You may not transfer any of your rights under this Privacy Notice to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.If any court finds that any provision of this privacy notice is invalid illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy notice will not be affected.Unless otherwise agreed, no delay or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy.The laws of England and Wales will govern this Notice.This Notice will be updated from time to time and a copy of the latest version will be available upon request.